{"page":{"id":87410180305,"body_html":"\u003cp\u003e\u003cstrong\u003eWhat is your return policy?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlease visit our \u003ca href=\"https:\/\/urbanorbit.shop\/pages\/return-policy\" title=\"Return Policy \"\u003ereturn policy\u003c\/a\u003e page to learn more about our return policy.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I set up a return?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlease visit our \u003ca href=\"https:\/\/urbanorbit.shop\/pages\/return-policy\" title=\"Return Policy \"\u003ereturn policy\u003c\/a\u003e page to learn more about how to setup a return.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is your warranty policy on defective merchandise?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlease visit our \u003ca href=\"https:\/\/urbanorbit.shop\/pages\/warranty-policy\" title=\"Warranty Policy\"\u003ewarranty policy\u003c\/a\u003e page to learn more about how we handle defective or broken merchandise.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I cancel an order?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTo cancel an order, please send an email to sales@urbanorbit.shop requesting your order be canceled. Please include the order number.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDo you match competitors pricing?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you find a lower price on an item available in the same brand, year model, color, and size on another qualifying retailer’s website, we will match the price. We cannot match shipping fees. We are unable to match prices from auction websites, membership or club websites, outlet websites, non-U.S. based websites, discount websites, and third-party markets or resellers on Amazon.com. We also will not price match other qualifying retailer’s site-wide promotional discounts, coupons, bundle offers, rebates or mail-in offers. Please contact us at 417-720-1756 if you find a lower price, and we will assist you on how to place the order at the adjusted price.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDo you offer any discount codes?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYes we do offer discount codes to first time buyers when they sign up to our email subscriber list.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhy is my discount code not working?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOur discount codes have some exclusions. Those exclusions include products that are already on sale, and products from manufactures(Mathews, Sitka Gear, Stone Glacier, Crispi) that have a MAPP policy in place that doesn't allow the use of discount codes to be used once the items are in the cart. If you have anymore questions about our discount codes please email us at sales@urbanorbit.shop\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e Do you offer a military discount?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlease visit our \u003ca href=\"https:\/\/urbanorbit.shop\/pages\/military-discount\" title=\"Military Discount\"\u003emilitary discount\u003c\/a\u003e page to learn more about our military discount policy.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e","created_at":"2022-09-22T15:10:56-05:00","published_at":"2022-09-22T15:10:56-05:00","updated_at":"2022-10-19T01:24:51-05:00","handle":"faq","title":"Frequently Asked Questions"}}